This Refund & Cancellation Policy applies to services provided by Matrixsoft Technologies, owned and operated by Shivam Kumar. Please read this policy carefully before making any payment for our website development, application development, software development, maintenance, or other technology services.
Matrixsoft Technologies provides customized and project-based technology services. Our services may involve planning, design, development, programming, testing, deployment, technical resources, third-party services, and other work performed specifically for a Client.
Because our services are customized according to individual Client requirements, payments may relate to work, resources, and services specifically allocated to a particular project.
Depending on the project, we may require an advance payment before commencing development.
An advance payment confirms the Client's acceptance of the project and allows us to allocate development resources and begin work.
Once project work has commenced, the advance payment may be non-refundable to the extent permitted by applicable law, particularly where development work has already been performed or project-related costs have been incurred.
For projects involving milestone-based payments, each payment may correspond to a particular stage or portion of the agreed development work.
Once a milestone has been completed and the corresponding deliverables have been provided or approved, the payment associated with that milestone will generally not be refundable, except where required by applicable law or expressly agreed otherwise in writing.
Final payments become due according to the payment terms agreed with the Client.
A Client may request cancellation of a project by contacting Matrixsoft Technologies in writing.
If cancellation occurs after work has commenced, the Client may be responsible for payment for:
Any refund, if applicable, will be determined after considering the work completed and expenses incurred.
Refund requests will be reviewed on a case-by-case basis based on the specific project agreement, work completed, project stage, payments made, and expenses incurred.
Where substantial work has already been completed, a refund may not be available.
Nothing in this policy is intended to exclude or restrict any refund or other right that cannot legally be excluded under applicable law.
After development begins, Clients may request changes to the originally agreed requirements.
Changes that materially alter the original scope may require additional development time and additional charges.
A change in requirements does not automatically entitle the Client to a refund for work already completed.
If a project is delayed because the Client does not provide required information, content, approvals, credentials, feedback, or other necessary resources, such delay will not ordinarily constitute grounds for a refund.
We will make reasonable efforts to communicate with the Client regarding outstanding requirements and project dependencies.
Projects may require third-party services such as hosting, domain registration, APIs, software licenses, plugins, cloud services, payment gateways, SMS services, email services, or other technology services.
Third-party charges that have already been incurred or paid on behalf of a project may be non-refundable, subject to the applicable third-party provider's refund policy.
If a Client accidentally makes a duplicate payment or an incorrect payment, the Client should contact us as soon as possible with the relevant transaction details.
After verification, we may process an appropriate refund or adjustment where applicable.
Refunds may be subject to payment gateway processing timelines and applicable terms.
If a payment is debited from a Client's bank account but the transaction is not successfully received or recorded by us, the Client should contact us with the transaction/reference details.
We will verify the payment status with the relevant payment gateway or financial institution and take appropriate action.
Clients are requested to contact Matrixsoft Technologies before initiating a chargeback or payment dispute so that we can review and resolve the matter directly.
Where a chargeback is initiated, we reserve the right to provide relevant documentation to the payment processor, bank, or financial institution, including invoices, agreements, project communications, delivery records, payment records, and other relevant information.
Where a refund is approved, it will generally be processed using the original payment method or another appropriate method agreed upon by the parties.
The time required for the refunded amount to appear in the Client's account may depend on the payment gateway, bank, card issuer, or other financial institution.
Where the agreed website, application, software, or other service has been completed and delivered in accordance with the agreed scope, payments for the completed services will generally not be refundable, except where otherwise required by applicable law or expressly agreed in writing.
Payments for separately purchased maintenance, support, hosting, subscription, or other recurring services are subject to the terms communicated for those particular services.
Unless specifically stated otherwise, unused support or maintenance periods are not automatically refundable.
Nothing in this Refund & Cancellation Policy is intended to limit any statutory rights or remedies that a Client may have under applicable law.
Where applicable law requires a refund, cancellation right, or other consumer protection, those legal requirements will apply.
Matrixsoft Technologies reserves the right to modify this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
For refund, cancellation, or payment-related questions, please contact us:
Owned & Operated by: Shivam Kumar
* Please include your name, invoice/order details, transaction/reference ID, and a description of your request when contacting us regarding a payment or refund.