Terms & Conditions

For the purposes of these Terms and Conditions:

• "Company", "We", "Us", "Our" refers to Matrixsoft Technologies, owned and operated by Shivam Kumar.
• "Client", "You", "Your" refers to the individual, company, organization, or other entity engaging our services.
• "Services" refers to website development, web application development, mobile application development, software development, UI/UX development, maintenance, technical support, and other technology services provided by us.
• "Project" refers to the specific website, application, software, or technology solution agreed upon between the Company and the Client.

Matrixsoft Technologies provides customized technology and software development services, which may include:

• Website design and development
• Web application development
• Mobile application development
• Custom software development
• UI/UX design
• API integration and development
• Database development
• Website and application maintenance
• Bug fixing and technical support
• Software customization
• Other related technology and development services

The exact scope of services provided to a Client will be determined by the applicable quotation, proposal, invoice, statement of work, service agreement, or written communication between the parties.

Before beginning a project, the Company and Client may agree upon the project's scope, features, deliverables, estimated timeline, pricing, and payment terms.

The Company will make reasonable efforts to deliver the project according to the agreed specifications.

Any features, functionality, integrations, pages, designs, or requirements that are not included in the original project scope may be treated as additional work and may incur additional charges.

Changes to the project requirements after development has commenced may also affect the project timeline and cost.

The Client agrees to provide all information, content, materials, credentials, approvals, and other resources reasonably required for completion of the project.

The Client is responsible for ensuring that all materials supplied to the Company, including text, images, videos, logos, trademarks, documents, data, and other content, are legally owned or licensed for use.

Delays caused by the Client's failure to provide required information, approvals, content, access, or feedback may result in corresponding changes to the project delivery timeline.

Project pricing and payment schedules will be communicated to the Client before or during project commencement.

Depending on the project, payments may include:

• An advance payment before development begins;
• Milestone-based payments during development; and/or
• A final payment upon completion or delivery.

Unless otherwise agreed in writing, work may commence after the required advance payment has been received.

Payments made for services are consideration for the development work and services provided by the Company.

The Client agrees to make all payments within the agreed payment schedule.

Where an advance payment is required, the payment reserves development resources and enables the Company to commence work on the project.

Once development or other project work has commenced, advance payments may be non-refundable to the extent permitted by applicable law, particularly where the Company has already performed work, allocated resources, purchased third-party services, or incurred project-related costs.

Any refund request will be evaluated based on the work completed, expenses incurred, and the terms agreed for the specific project.

The Company will make reasonable efforts to complete projects within the estimated timeline communicated to the Client.

Estimated delivery dates are dependent upon:

• Timely receipt of required information and materials from the Client;
• Timely feedback and approvals;
• Availability of third-party services or APIs;
• Changes requested by the Client;
• Technical complexity of the project; and
• Other circumstances outside the Company's reasonable control.

Accordingly, estimated timelines are not guaranteed unless a specific delivery commitment has been expressly agreed in writing.

The number and nature of revisions included in a project may be specified in the relevant quotation, proposal, or agreement.

Requests that materially change the originally agreed functionality, design, technology, or scope may be considered additional work.

Additional work may be quoted separately and will generally require Client approval before commencement.

The Client may be provided with an opportunity to review and test the completed project or relevant milestone.

The Client is responsible for reviewing the deliverables and communicating any issues or deviations from the agreed specifications within a reasonable period.

Once a project or milestone has been reviewed and approved by the Client, subsequent changes or new requirements may be treated as additional work.

Unless otherwise agreed in writing, the Company retains ownership of its pre-existing intellectual property, proprietary tools, frameworks, libraries, reusable components, development methodologies, source code components, templates, and know-how used in providing the Services.

Upon receipt of all outstanding payments for a project, ownership or usage rights relating to the specific custom deliverables will be transferred or licensed to the Client according to the terms agreed for that project.

Third-party software, libraries, APIs, plugins, fonts, images, hosting services, and other third-party materials remain subject to their respective licenses and terms.

Some projects may require third-party services such as hosting providers, domain registrars, payment gateways, cloud platforms, APIs, SMS/email providers, maps & location services, analytics platforms, software libraries, and plugins.

Third-party services may have their own fees, limitations, policies, and terms.

The Company is not responsible for outages, price changes, policy changes, suspension, termination, security incidents, or other issues caused by third-party providers.

Where applicable, third-party charges will be payable by the Client unless otherwise agreed in writing.

Unless specifically included in the project agreement, ongoing maintenance, hosting, server management, updates, security monitoring, content updates, and technical support are not automatically included after project delivery.

Maintenance or support services may be provided under a separate agreement or service plan.

The Client remains responsible for the accuracy, legality, and ownership of content and data supplied to the Company.

The Client must not provide content or data that violates applicable law or infringes the rights of another person or organization.

Where the Company processes Client data as part of providing the Services, the parties may agree to additional privacy, confidentiality, or data-processing terms where appropriate.

Both parties may receive confidential or proprietary information during the course of a project.

Each party agrees to use reasonable measures to protect confidential information and not disclose such information to unauthorized third parties, except where disclosure is required by law or is necessary to perform the agreed Services.

The Client agrees not to use any website, application, software, or technology developed by the Company for unlawful purposes or in a manner that violates applicable laws or third-party rights.

The Company reserves the right to refuse or discontinue services where a requested project or use case is reasonably believed to involve unlawful activity, fraud, infringement, or other prohibited conduct.

Either party may request termination of a project subject to the terms of the applicable agreement.

If a Client terminates a project after work has commenced, the Client may be responsible for payment for work completed, resources allocated, third-party expenses, and other non-cancellable project costs incurred up to the termination date.

The Company may suspend or terminate services where the Client fails to make required payments, materially breaches these Terms, or provides misleading, unlawful, or fraudulent information.

Refund eligibility will depend on the nature of the service, project stage, work already completed, expenses incurred, and the specific terms agreed with the Client.

Where development work has already been performed, refunds may be reduced or unavailable to the extent permitted by applicable law.

Any refund terms specifically agreed in a project proposal, quotation, invoice, or written agreement will take precedence for that particular project.

The Company will make reasonable efforts to ensure that the delivered software performs substantially according to the agreed specifications.

If an issue is identified that directly results from a failure to implement an agreed specification, the Company may correct the issue within the applicable support or warranty period, if one has been agreed.

Issues caused by third-party services, Client modifications, unauthorized changes, incompatible environments, hosting/server issues, or requirements introduced after delivery may not be covered.

The Company's Services are provided based on the specifications and requirements agreed with the Client.

Except where expressly stated in writing, the Company does not guarantee that a website, application, or software solution will be completely uninterrupted, error-free, or compatible with every third-party system, device, browser, operating system, or future software update.

The Company does not guarantee any particular business result, revenue, user growth, ranking, conversion rate, or commercial outcome from the use of a developed website or application.

To the maximum extent permitted by applicable law, Matrixsoft Technologies and Shivam Kumar shall not be liable for indirect, incidental, special, consequential, or business-related losses arising from the use of or inability to use the Services.

This may include loss of profits, revenue, business opportunities, data, or anticipated savings.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Information provided on the Company's website is for general informational purposes.

While we make reasonable efforts to keep information accurate and current, we do not guarantee that all website content will always be complete, accurate, or up to date.

The Company reserves the right to modify, update, suspend, or discontinue any portion of its website without prior notice.

Our website may use cookies and similar technologies to improve functionality, analyze website usage, remember preferences, and improve the user experience.

By using our website, you acknowledge that cookies may be used in accordance with our Privacy Policy.

Our website may contain links to third-party websites or services.

Such links are provided for convenience and do not necessarily constitute an endorsement or recommendation by Matrixsoft Technologies.

We are not responsible for the content, security, privacy practices, availability, or terms of third-party websites.

You agree not to:

• Use our website for unlawful purposes;
• Attempt to gain unauthorized access to our systems;
• Interfere with the operation or security of our website;
• Copy or reproduce our proprietary website content without permission;
• Misrepresent your relationship with Matrixsoft Technologies;
• Use our services for fraudulent activities; or
• Violate applicable laws or third-party rights.

Unless otherwise stated, the website, branding, text, graphics, designs, logos, and other materials belonging to Matrixsoft Technologies are protected by applicable intellectual property laws.

You may not reproduce, redistribute, modify, sell, rent, sublicense, or commercially exploit our proprietary website materials without prior written permission.

The Company shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, internet or infrastructure failures, government actions, cyber incidents, strikes, technical failures, third-party service outages, or other similar events.

Matrixsoft Technologies reserves the right to update or modify these Terms and Conditions from time to time.

Updated terms will be published on this page with the revised "Last Updated" date.

Your continued use of our website or Services after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from these Terms or the Services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the Company's applicable place of business, unless otherwise agreed in writing or required by applicable law.

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in full force and effect to the extent permitted by law.

These Terms, together with any applicable proposal, quotation, invoice, statement of work, service agreement, or other written agreement between the Company and Client, constitute the understanding governing the relevant Services.

Where there is a conflict between these Terms and a specific written agreement for a project, the specific project agreement will generally govern that project to the extent of the conflict.

For questions regarding these Terms and Conditions or our Services, please contact us:

* By using our website or engaging our Services, you acknowledge that you have read and agreed to these Terms and Conditions.